Alfa Laval is strengthening its remote service, taking advantage of the advancements in connectivity and augmented reality (AR) technology, offering to help crews troubleshoot, maintain compliance and optimize equipment performance in real time directly from vessels at sea.
Building on successful trials in partnership with shipowners and ship managers, the company is now developing scalable remote support solutions that give crews continuous access to expert assistance, improving uptime, efficiency, safety and decarbonisation at sea.
According to Alfa Laval, as the maritime sector accelerates the adoption of alternative fuels and advanced energy-saving technologies, onboard systems are becoming more complex, and the need for immediate expert guidance is increasing. Evolving regulations and a stronger focus on compliance make quick support essential for crews to navigate operational and regulatory challenges. Reliable connectivity in machinery spaces, combined with established remote support infrastructure, creates new opportunities to support crews with faster decision-making and safer operations.
Jesper Boman, Alfa Laval VP Head of Vessel Operations, said: “With the industry transitioning to new technologies and the rapid advancements in remote communication tools, now is the ideal time to integrate remote connectivity into real-time support services. Through investments in next-generation service capabilities, we are expanding digitally enabled support for our customers. By connecting onboard crews directly with shore-based technical experts, we enable real-time collaboration that helps crews operate new and complex equipment with confidence.”
Remote AR guidance is intended to minimise equipment downtime, boost operational efficiency, and enhance crew safety. It limits service travel, lowering costs and emissions, while supporting efficient, compliant and reliable vessel operations.
For many years, Alfa Laval has developed and tested installed gateways on key equipment, including ballast water management systems (BWMS), fuel and lube oil purifiers, and oily water separation systems, to enable data-driven troubleshooting, performance improvements and secure regulatory compliance. Until recently, the limited availability of reliable deep-sea connectivity restricted the ability of ocean-going vessels to fully leverage these capabilities. Today, improvements in satellite communications and onboard network technology are making reliable connectivity at sea far more accessible.
In collaboration with Maersk, Anglo-Eastern and Everllence PrimeServ, Alfa Laval has explored how onboard networks can be extended into machinery spaces to enable real-time monitoring and remote support of critical equipment. Field trials validated multiple use cases, including troubleshooting, crew training, operational guidance and product evaluation. Tests have confirmed that only minor hardware investment is required to bring key engine-room equipment online, creating a practical foundation for scalable remote services.
Søren Helmuth Jensen, Alfa Laval SVP Technology Development, Business Unit Marine Solutions, said: “Through extensive field tests conducted across various use cases, the joint project with our partners successfully validated the effectiveness of augmented remote support on board vessels. These trials enabled support teams to collaborate remotely with crews and customers from any land-based location, accelerating issue resolution, generating valuable learnings for all stakeholders.”
The first step in remote guidance is combining connected equipment with augmented reality (AR) to strengthen remote troubleshooting and crew support. By enabling remote experts to collaborate visually with onboard crews, equipment issues can be resolved faster and more efficiently.
Jensen added: “By using AR guidance, our remote experts can see exactly what the crew sees and guide them step by step through complex tasks. We’ve already applied AR-supported remote assistance in real onboard cases, including boiler emergency operation, manual discharge of a separator, assessing the status of a freshwater generator (FWG), and troubleshooting a methanol fuel supply system.”
Alfa Laval aims to expand remote services from reactive troubleshooting to proactive compliance support and performance monitoring. This will start with PureBallast, as a new compliance monitoring package is planned for launch, marking what the company believes to be an important step toward scalable, real-time remote compliance and performance support across a broader equipment portfolio.
Image: AR Remote troubleshooting for an Alfa Laval purifier (source: Alfa Laval)
